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Richard
Richard, Computer Engineer
Category: Computer Hardware
Satisfied Customers: 73796
Experience:  Over 15 years of consulting to the IT industry
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The SSD 16gig hard drive is not recognised in the bios of my

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The SSD 16gig hard drive is not recognised in the bios of my Inspiron 910. It states Fixed HDD : none.Other than cleaning the contacts with a rubber is there any other process I can try?
JA: Does the hard drive icon appear on your desktop?
Customer: No
JA: Have you tried accessing the drive on a different computer?
Customer: Not sure how
JA: The Computer Technician will be able to walk you through that. Anything else you want the Computer Expert to know before I connect you?
Customer: No

Hi there and welcome

What exactly happens when you start up the computer?

Please let me know

Customer: replied 2 years ago.
when I switch on the computer screen arrives with a number of messages on black screen last message "Operating system not found".

Thanks

You cleaned the contacts with an eraser correct?

Customer: replied 2 years ago.

Thanks

It has failed and you will need to replace it sorry

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