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hi, is the black line vertical?
can you take a photo of the said black line while your laptop is on?
are you using a windows pc or a mac?
okay Kindly install and run teamviewer. and tell me the user id and password. I'll connect remotely.
Have you downloaded and run the teamviewer client?
you should see these info when you run the client.
Were you able to run the teamviewer_setup.exe? and see the window similar to the attachment I sent you here?
It does that automatically. kindly tell me the default user id and password.
no thats not it
please do not give your email id and password *****
kindly run the teamviewer_setup.exe and a default user ID and Password ***** ***** there. kindly just tell me so I may be able to connect remotely to your computer.
okay kindly hold on I'll be remotely connecting.
I cannot connect. Is the teamviewer client still running?
I cannot connect. maybe there is a firewall blocking it.
is this the computer you are using right now? The one with the running teamviewer client?
okay, can you exit the teamviewer client. then run it again? and kindly check if the user ID and password ***** ***** the same as the one you sent me.
if you see a firewall window put a check on the boxes and click okay.
and if you have an antivirus installed kindly disable it momentarily while the teamviewer is running. thanks
is this still the ID:(###) ###-####Password *****?
I am receiving an error here that your teamviewer client is not running.
okay. I'll cancel your payment for remote assistance.