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Unplug the printer, form the power, and then restart the printer. and then restart the machine first.
If you want me to do remote access to check it over let me know.
well windows has a service named print spooler
https://www.tenforums.com/tutorials/90615-reset-clear-print-spooler-windows-10-a.html Follow those instructions as gospel - Stu.
okay i'll arrange the service right away
follow the prompts
I have access now
log back in
Come back when you can ok. i'll be back in a few hours.