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Bing
Bing, Computer Engineer
Category: Computer Hardware
Satisfied Customers: 4363
Experience:  Microsoft Certified Professional
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I cant sign into my laptop

Customer Question

I cant sign into my laptop
Submitted: 14 days ago.
Category: Computer Hardware
Expert:  Bing replied 14 days ago.

Hi, my name is ***** ***** I will help you with your question today.

Can I know what kind of laptop you are talking about? Windows PC or Mac?

Customer: replied 14 days ago.
Windows
Expert:  Bing replied 14 days ago.

Then, do you mean you are stuck at the Windows logon screen of your laptop?

Windows 10 laptop?

How old is it?

Expert:  Bing replied 8 days ago.

As no further input gathered against my last clarifying question, I now provide a general answer based on the given description and common situations.

Generally speaking, it is a Windows logon password ***** It can be caused by your local computer account or a Microsoft account of you. The specific troubleshooting steps may vary depending on your Windows version. Please see below the official troubleshooting guide on this matter.

https://support.microsoft.com/help/4490115/windows-change-or-reset-your-password