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James K.
James K., Consultant
Category: Computer Hardware
Satisfied Customers: 8071
Experience:  Technical Director of IT Company
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Trying to switch on my monitor on start up but window says

Customer Question

Trying to switch on my monitor on start up but window says it is the incorrect password. How do I reset
JA: Just to clarify, what device or product are you trying to access?
Customer: My PC
JA: What's the brand and model of your product?
Customer: Acer monitor and Dell PC
JA: What have you tried so far with your Acer product?
Customer: Been away for 3 weeks. On switching on the PC the monitor asks for my password. On submit it says it is incorrect. I then ask to reset and the monitor asks me to resubmit
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: I have tried numerous times with no success
Submitted: 12 days ago.
Category: Computer Hardware
Expert:  James K. replied 12 days ago.

Hello

My name is James

Welcome to Just Answer, I am sorry your having an Issue

I know this can Frustrating - Lets get you fixed up ASAP

Let me know when you are ready to continue

Cheers James

Customer: replied 12 days ago.
Ready now
Expert:  James K. replied 12 days ago.

What version of windows is installed ?

Customer: replied 12 days ago.
Windows 10. The problem is my password ***** the monitor
Until this is sorted I cannot get into my PC
Expert:  James K. replied 10 days ago.

https://support.microsoft.com/en-us/windows/reset-your-windows-10-local-account-password-86912508-e584-37cc-86eb-6e9b0542b5ba

Click the link agree and then, follow the guide above to reset the program

Cheers James