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VanHilton M
VanHilton M,
Category: Computer Hardware
Satisfied Customers: 8724
Experience:  Computer Technician/ Sales Clerk at Roniel Jayectin
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Got a message on the printer HP ENVY PHOTO 7134 to tell to

Customer Question

Got a message on the printer HP ENVY PHOTO 7134 to tell to remove and reinstall black cartridge I have done this and still getting message. Gordon
Submitted: 11 days ago.
Category: Computer Hardware
Expert:  VanHilton M replied 11 days ago.

Hi, I am VanHilton M Welcome to JustAnswer premium service, thank you for utilizing this service.

I will be assisting you to fix the issue you are having.

Let's start with a Printer Reset

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.