How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KamilAnwar Your Own Question
KamilAnwar
KamilAnwar, Hardware Specialist
Category: Computer Hardware
Satisfied Customers: 9735
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
69350257
Type Your Computer Hardware Question Here...
KamilAnwar is online now

Second opinion] Tried with no power still the same message

Customer Question

second opinion] Tried with no power still the same message
Submitted: 14 days ago.
Category: Computer Hardware
Expert:  KamilAnwar replied 14 days ago.

Hello and Welcome to JustAnswer.

My name is ***** ***** I will be the one to assist you. Sorry to hear that you are having this trouble.

Expert:  KamilAnwar replied 14 days ago.

Please follow the steps below

  1. Reinsert the Cartridge
  2. Remove the printer power cable
  3. Press and hold the power button for 20-30 seconds
  4. Replug the Power cable
  5. Restart the printer
  6. Try printing