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TechExpertTZ
TechExpertTZ, Tech Expert
Category: Computer Hardware
Satisfied Customers: 2198
Experience:  Masters Computer Science
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I have a brand new laptop probably with the new version of

Customer Question

I have a brand new laptop probably with the new version of 10 on it. My printer a Canon Pixma iP8750 works without a hitch from an older laptop that Microsoft cannot update because its memory is too small fortunately. When I try to install with your win-ip8700-1_1mcd I think its called the laptop reaches nearly the end indicates that a printer is detected then after a lengthy pause indicates no printer is detected. Your colleagues have tried erasing printer from printer list, shutting laptop down. One suggested that a brand new laptop out of the box had a virus. Have paid £5 and keep being asked to pay again.***** *****
Submitted: 22 days ago.
Category: Computer Hardware
Expert:  TechExpertTZ replied 22 days ago.

Hello and welcome to JustAnswer, I’m Tauseef, Technology Expert with JustAnswer and I am a Computer Science graduate, I have over 15 years of experience in this field and have helped hundreds of customers.

I’m sorry to hear you're having trouble with your Laptop. I know that can be frustrating. Hopefully, we can get this resolved quickly. I'm reviewing your question now and will post back with a reply soon.

*If Premium Assistance is offered, please ignore it at first*

Please mention the make and model of your Laptop?

Expert:  TechExpertTZ replied 22 days ago.

As first step, please install Canon Pixma iP8750 Drivers on to your new laptop

Canon PIXMA iP8750 Available Drivers (4)

https://www.canon.co.uk/support/consumer_products/products/printers/inkjet/pixma_ip_series/pixma_ip8750.html?type=drivers&language=en&os=windows%2010%20(64-bit)

Please install the available drivers from the above link, you will get the option to select your OS, or may already be detected.

let me know when done and you manage to do your first print. Thank you