Ask a Computer Hardware Question, Get an Answer ASAP!
Hi and welcome to JustAnswer, my name is ***** ***** will be assisting you with your question today..
I have received your question and I am currently reading over it and will be typing a reply shortly...... Thankyou and look forward to working with you :-)
I have read over all of the information you have provided and I highly recommend a remote session so you do not have to take it into a shop for a virus removal..
I offer this service as $40 USD and most repair shops will charge you 75 pounds and up.......... YES you can remove those programs by going into control panel then programs, then select each one for uninstallation... Once that is done you will need to do a thorough scan of your system using Malwarebytes to get any malware or virus activity off your machine as well as sever any remote access...
As long as you are able to open up a browser window so you can type in my URL at the top you will be ok and we will be able to fix it... Now if the hackers have locked you out, which in some cases they DO on a restart then its big trouble......
Before we do the remote session turn the desktop on and remove those programs that they put on as quickly as you can.. ALSO if you see any programs called ANYDESK or TEAMVIEWER that gives remote access, please delete those too otherwise they may try to stop me from entering your system...
I do not know what your conversion is your side, sorry for confusion.... We are in the USA and we service UK clients so you amounts will be converted..
As techs we dont get to see amounts or anything to do with accounts or billing....
I will not confuse you further by telling you I am from Norwich UK and currently living in Houston Texas :-)
So once you request remote assistance I will then send you a link that you will type into the desktop since you are not on it now....
Not a problem at all haha.....Thats correct yes
On the desktop, open a browser and type in this URL
Press enter to launch the URL
Click on AGREE
Open the downloaded ELSINORE file to connect to me
Yes if you are able to, it will give us a head start because if they block my connection its going to get ugly.
Yes I would so we can stay in contact if it all goes jimll fix it on us....
I will be chatting with you in the remote session too at time to explain what ive done and what I am doing.
I should be able to help with that as well without touching any personal files... If you do have malware on the system its also going to bottleneck that computers connection to the internet but it should work eventually.
One moment, I will make you a new link and test it
I know this is long but it doesnt seem to be working via a tinyurl for some reason......
Yes you can use any browser, google chrome if possible but anything other than firefox so we dont get that message.... The virus may also be responsible for that..
Yes try and close the tab, if it wont close, close out edge and when you restart edge, choose to NOT restore previous tabs
Im in, thankyou
DO you see the program file I downloaded? Its trying to stop my connection, yes allow and install it please
Click your mouse on its current location please
No that is the software im using now, just analyzing carefully....
Malwarebytes has blocked their software from blocking me so im on a roll
As soon as you see this message please restart the desktop.
Please use your computer as normal and let me know what you think......
Malwarbytes was trying to keep me out hahaha so had to fight it off a bit with your help... It SHOULD be a huge difference in speed BUT it can only be sped up so much due to the volume being full.... ALL threats have been removed now and you dont have to worry about them anymore... PLEASE sign up to buy the full malwarebytes version, it is very very good.
Your trial will expire in 14 days...
Everything is all taken care of already so you are good to go.... Yes it can be a challenge, especially when im partially blocked but not totally blocked. It makes things interesting......
You are very welcome, all the best to you!