How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Anikesh G Your Own Question
Anikesh G
Anikesh G, Computer Expert
Category: Computer Hardware
Satisfied Customers: 3187
Experience:  SAP Customer Relationship Management Consultant at Wipro Technologies
108948392
Type Your Computer Hardware Question Here...
Anikesh G is online now

I have Logitech Z533 speakers but the on/off/volume switch

Customer Question

I have Logitech Z533 speakers but the on/off/volume switch is not working. Can I buy a switch separately?
JA: What's the brand, model, and Operating System (OS) of your computer?
Customer: The computer is a PC operating on windows 7
JA: What have you tried so far with your computer?
Customer: I have tried everything related to sound on the computer and narrowed it down to a failre of the Logitech switch
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: No
Submitted: 19 days ago.
Category: Computer Hardware
Expert:  Anikesh G replied 19 days ago.

My name is ***** ***** Thank you for posting your query in JustAnswer.

I am sorry to hear that you are having trouble. I know that can be frustrating.

Hopefully, we can get this resolved quickly. Please allow me a few minutes to review your question to ensure that I don't miss anything.


Expert:  Anikesh G replied 19 days ago.

PLEASE FOLLOW THE BELOW STEPS TO RESTART OR RESET THE SPEAKER:-

IMPORTANT: A Factory Reset deletes all speaker settings including:

  • Bluetooth Name
  • Bluetooth Memory (all paired devices)
  • WiFi settings
  • Amazon/Alexa credentials
  • You will need to go through the setup process again — we recommend that you go into the app and delete the speaker before you go through the setup process.

To perform a Factory Reset:

  1. Press the Volume “” and Power buttons simultaneously and hold for at least six seconds.
  2. You’ll hear a tone that indicates the reset was done and your speaker then should turn off. This reset will bring your speaker back to factory settings.
  3. Turn your speaker back on using the Power button. The speaker will be in Bluetooth discovery/pairing mode.

 

I hope this helps.

Expert:  Anikesh G replied 18 days ago.

Is your issue fixed now?

Expert:  Anikesh G replied 18 days ago.

I hope I have provided you with helpful information.

If you have any questions or want any additional information, please don't hesitate to ask.

And thank you for using Justanswer.com.

Best Regards,

Anikesh


Customer: replied 18 days ago.
I am sorry to report that you didn't answer my question which was whether I could get a new switch only for a Logitech Z533 speaker - the answer was no sonce the switch is integrated into the system. I found this out myself yesterday.
Expert:  Anikesh G replied 18 days ago.

I am sorry for any misunderstanding, it seems like you missed my last response.

I am glad that your issue has now been fixed.

Stay safe and have a great day.