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Hello, I am Larimar Caldera. Your computer expert, it is a pleasure for me to answer your question. Thank you very much for trust in just answer.
Dear user, what extension is the video you want to play, MP4, MOV, WMV, AVI, FLV or another?
I understand dear user sorry for the delay in responding, the Windows player does not support many types of video extensions so I suggest you install a more optimal video player like VLC player.
You can proceed to download it from the following link, it is completely free and has support for high resolution videos.
once you download it proceed to install it, when it is installed you can browse to the file you are trying to play, right click on the video and then look for the "open with" option and select VLC player.
I hope this info to be helpful, my goal is to give you the best advice i can, if you have any doubt or want to know anything else please do not hesitate to reply back. The experts at just answer will always be there to help you. For future enquiries you can contact me directly using @ExpLari Kind regards, Larimar