How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Network Tech Your Own Question
Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 39882
Experience:  Great troubleshooting skills with computer and network.
Type Your Networking Question Here...
Viet - Network Tech is online now

my printer Brother HL- 2270DW has gone off line with the comment

This answer was rated:

my printer Brother HL- 2270DW has gone off line with the comment BRW0022587EDD45 and HL- 2270DW LAN. How do I get it back online and printing

Hello Yvonne! Thank you for your question. I am a licensed network professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you connect the printer to the modem/router device via wireless connection or Ethernet/network cable?


What's the brand/model of your internet modem/router device?

Do you have windows xp, vista, or 7, or 8, or Mac computer?

Can we do a remote session, so I can chat with you and help you directly?

Please let me know. Thank you.

Customer: replied 4 years ago.

hello its a wirless comnecttion thro a BT home hub. The computer has Windows. Yes we can talk but I am out now until 4pm UK time.

OK, sorry, I won't be available at 4PM. Is it 12PM there right now? If so, can we schedule at from 9PM or any time after that? Otherwise, we can schedule tomorrow.


Please reply via this web page any time. Thank you.

Customer: replied 4 years ago.

Ok 10am UK time please.


OK, please reply at that time, then I will provide you the remote access link. Thank you
Customer: replied 4 years ago.

Hello I am here

Customer: replied 4 years ago.


Hi. Please click on the website below and allow the ScreenConnect remote program to run:

Thank you

I have resolved the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.
Viet - Network Tech and other Networking Specialists are ready to help you