How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Network Architect
Category: Networking
Satisfied Customers: 44727
Experience:  15 years consulting in the IT industry with Networking
Type Your Networking Question Here...
Richard is online now

Hi, I have a epson stylus sx420w and I have printed out network

This answer was rated:

Hi, I have a epson stylus sx420w and I have printed out network status, and everything is
fine on that. It says A router/access point channel conflict has been detected, I have improved my environment, yet it still won't print.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me please the Make and Model of your wifi router?

Thank you
Customer: replied 4 years ago.

my router is a D-Link, model number DIR-365

Thank you

On your computer, click start, type in CMD and press enter

In the black window that opens, type in


press enter

Tell me please the default Gateway that is listed

Customer: replied 4 years ago.


Open a web browser and go to

Log into the Dlink (default is admin as username and password XXXXX password).

Go to Wireless, then Wireless Settings.

Change the wireless channel to 6.

save this and restart the Epson

Tell me please if you are still getting the error.
Richard and 3 other Networking Specialists are ready to help you
Customer: replied 4 years ago.

Sorry your last message was blank

Can you repeat it again please?
Customer: replied 4 years ago.

I put those numbers into google and I could not find D link

just a load of people asking questions, is that what you meant when you

said web browser. forgive my ignorence

No, Web browser is your program to via the internet, eg: Internet Explorer.

Customer: replied 4 years ago.

sorry ive had a good try, whenever I click on Internet explore google comes up, I've typed in every bar on the screen.

You just type it in the Address bar, where you put in www. ect.

Customer: replied 4 years ago.

my address bar is google, where else would i type it

Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Click the below link and click START MEETING on the web page

It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (exaple: 456-789-123) in your message to me here please

Thank you
Customer: replied 4 years ago.

it won't download I clicked on start meeting nothing happens

It will download I am just doing it with another customer.

Try it within Internet Explorer.

Customer: replied 4 years ago.


Showed how to enter the address, customer was entering it in the search

Not the address bar