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Hello. My name is XXXXX XXXXX I'll assist you any way I can. First can you tell me how long ago this problem started and does this happen with all programs or one in particular?
Hi Austin, sorry about the delayed reply. this problem has been going on over a year id say ,and it seems to happen with all programmes.
Ok. Thank you. The first thing we'll try is re-installing the latest printer driver. We'll need to know whether your windows vista is a 32 bit or 64 bit. To find out. Please click start, right click Computer and choose properties. Then see if it mentions 32 bit or 64 bit.
Once you have done this, please visit the following site.
Choose the drop down list for the 32 bit or 64 bit, whichever you need, then choose Download file. When the file is downloaded double click to begin the installation.
When the installation is done, see if the printer will print normally and we will perform a few more steps.