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Richard, Network Architect
Category: Networking
Satisfied Customers: 44682
Experience:  15 years consulting in the IT industry with Networking
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got no wieless conection

This answer was rated:

got no wieless conection
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me the make and model of the device with the problem please?

Thank you
Customer: replied 4 years ago.

kindle fire hd 7"

Thank you

Can you hold the power button on the Kindle, down for 35 seconds, then release.

Once done, start the Kindle and tell me if it will now connect to wireless please.

Let me know the results please

Customer: replied 4 years ago.

nothings happend

how do you mean nothing happened?

Did it switch off when you held down the power button for 35 seconds?

Customer: replied 4 years ago.

thereis still no wireless sigal showing

ok, go to connect to your wireless network.

What then happens?
Customer: replied 4 years ago.

how do I find that

To do this

Swipe down from the top of the screen to show Quick Settings, and then tap Wireless.

Verify that Airplane Mode is Off.

Next to Wi-Fi, tap On.

Tap your network to connect to it.

Let me know the results please
Customer: replied 4 years ago.

ritchard I am fed up with trying to rectify the problem it is getting me down leave it for now thank you for your help please take the fee I owe you patricia harpham

ok Patricia,

I am though going to mark this question to never close, so take a break and whenever you are ready (no time limit at all, so days, weeks, months) you can return and we continue.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
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