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Hello Sheila! Thank you for your question. I am a licensed network professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or mac computer?Can you please click on the website below:https://www.join.me, then click on "start meeting" at that website, then download and run the file join.me when it prompts or shows, (if prompted, click on Share), then tell me the 9 digit numbers that it will show in the join.me program., (Do not close the Join.me program.)
, then we can chat, and I will be able to help you directlyEdit: It looks like you are away, so I'm going offline for now also. When you are available, please reply back at the box below to continue. Thank you,