How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Network Architect
Category: Networking
Satisfied Customers: 43194
Experience:  15 years consulting in the IT industry with Networking
Type Your Networking Question Here...
Richard is online now

I have a d link AC1750 and I have connected it to my netgear

Customer Question

I have a d link AC1750 and I have connected it to my netgear adsl modem router but I canot connect to the internet
can you please help me?
Submitted: 4 years ago.
Category: Networking
Expert:  Richard replied 4 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can I ask, when you setup the DLink how did you configure it?

Or did you just plug it in and connect?

Please let me know

Thank you
Customer: replied 4 years ago.

plug and connect


Expert:  Richard replied 4 years ago.
ok, do you know how to log onto the Dlink's administration console via your web browser Peter?
Customer: replied 4 years ago.



Expert:  Richard replied 4 years ago.
ok, I am doing this step by step with you Peter, so bear with me as we need to get the Dlink setup as a wireless access point (as you have two routers).

Remove the Dlink, so you have internet via the netgear only.

Then click start, type in CMD and press enter

In the black window, type in IPCONFIG

Press enter and tell me your IP Address please.

Customer: replied 4 years ago.

sorry I ment to say I have disconnected the dlink and I have the netgear router window open .... where do I click start?

Expert:  Richard replied 4 years ago.
Start is the windows logo button in the bottom left Peter.

Customer: replied 4 years ago.

I am on mac osx

Expert:  Richard replied 4 years ago.

Can you follow the steps on my link below please to find the IP Address

Let me know the results please

Customer: replied 4 years ago.

Router Status
Hardware VersionDGN2200v3
Firmware VersionV1.1.00.10_1.00.10
GUI Language VersionV1.0.1.0
MAC Address9C:D3:6D:07:E0:A6
IP Address86.156.254.115
Network TypePPPoA
IP Subnet Mask255.255.255.255
Gateway IP Address217.32.145.235
Domain Name Server213.120.234.26
LAN Port
MAC Address9C:D3:6D:07:E0:A5
IP Address192.168.0.1
IP Subnet Mask255.255.255.0
ADSL Firmware VersionA2pD035d.d23e
Modem StatusConnected
DownStream Connection Speed1699 Kbps
UpStream Connection Speed463 Kbps
Wireless Port
ChannelAuto (1)
ModeUp to 145 Mbps
Wireless APON
Broadcast NameON
Wireless isolationOFF
Wi-Fi Protected SetupConfigured
Customer: replied 4 years ago.

Expert:  Richard replied 4 years ago.

Now what you need to do on the Dlink is the following.

First, disable the DHCP server on it.

Once disabled, set the LAN IP as

Set the WAN IP as

Save this.

Then connect the netgear to one of the LAN ports on the Dlink, not the Internet Port, this remains unplugged.

Once done, connect to the Dlink and tell me if you now get internet via it.

Let me know the results please

Thank you