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Richard, Network Architect
Category: Networking
Satisfied Customers: 43466
Experience:  15 years consulting in the IT industry with Networking
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My Samsung smart TV menu keeps going off when I try and connect

Customer Question

My Samsung smart TV menu keeps going off when I try and connect to wifi. It finds the wifi but when the keyboard comes up to put the security key in, the menu flash off to the TV. Tried several times and can't get past it
Submitted: 3 years ago.
Category: Networking
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you remove the power from the TV and wait 10 minutes.

Then plug in the power, turn on the TV and tell me if you can now connect please.

Customer: replied 3 years ago.

No this didnt work