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Byron, PC Support Tech
Category: Networking
Satisfied Customers: 3181
Experience:  A+ MCSE 11 years at a large law firm.
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I have BT Broadband Infinity for 12 months from 13 January

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I have BT Broadband Infinity for 12 months from 13 January 2014. My problem is that I cannot connect my Sky+ Box to my BT Router in order fro me to obtain Sky Catch up TV.
I have had the Sky Engineer look at this problem and he says that the problem lies with with BT Broadband. My Router and Sky+ Box are on different floors of my house and cannot be located elsewhere. However the solid walls interfere with the Broadband signal even though I have installed a signal booster. What I obviously need is a much more powerful booster which I am informed is available from BT in such eventualities. I am therefore requesting that BT install such a booster so that I can obtain the full benefit of the Infinity Broadband which I am paying for. If BT fail to solve this problem for me I will change my Broadband contract to Sky at the first available opportunity!!

Hi Ernest. My name is***** you for your question and the opportunity to assist. We at JustAnswer will make every attempt to help resolve your problem. In a situation such as yours where your wireless signal must go through floors, which are typically much thicker than walls, wireless signal boosters are often ineffective.

One solution is to use the electrical wiring in your home to carry your internet signal to the desired location. This is accomplished using a pair of Powerline adapters such as these:

One adapter plugs into an electrical outlet near your router and is connected to it with a network cable. The second adapter is plugged into an outlet near your Sky+ box and connects to it with another network cable. You internet signal travels over the electrical wiring and will give a rock solid internet connection from router to Sky box.

This will allow you to get the full benefit of your Infinity Broadband.


If you would like any additional information or assistance, please do not hesitate to let me know.


And if you can take a moment to rate my service, that would be greatly appreciated.


Thank you

Byron and other Networking Specialists are ready to help you
Customer: replied 3 years ago.

Many thanks for your answer to my query. I have now received the

ZyXEL PLA5205 from Amazon and am ready to set it up. Do you think you could supply me a few simple instructions on how to go about this.

You will gather from this request that I am not very technically minded, especially when it comes to dealing with computer technology - I am 83 years old!!

Thank you Ernest. I have uploaded a Quick Start guide here:

Let me know if you have more questions. I assume you are using a BT Home Hub. Plug one of the 5205s into a power outlet near it and connect a network cable from the adapter to one of the 4 Home Hub Lan ports. In the other room where your box is located, run another network cable from the other adapter to your Sky box.

Customer: replied 3 years ago.

Yes, I have a BTHub5-3H7P Hub. Following your instructions I plugged a 5205 into a power outlet near the Hub and connected to a Home Hub Lan port using a Belkin Cat6 Snagless UTP Patch Cable since I needed more cable length than the cable supplied.

Then in the downstairs room where the Skybox+ is located I ran a second cable (this time the cable supplied) from the second adapter to the Skybox. Before doing this I unplugged the Netgear which I have used previously (to little avail) to link the wireless signal from my Hub to my Sky Box. I then went on my TV to the Network indicator and was disheartened to see that the signal to On Demand was still failing. However, I turned the Skybox off and after a few minutes back on again and this time was delighted to see that the On Demand signal was operational. Of course, I have had this experience before using the Netgear, but always the signal eventually failed after a short while! My question is, "Is the solution arrived at permanent and reliable?" I hope` so!! If the signal fails yet again can I turn to you once again for free advice - you have been brilliant!!

As long as you don't have a power outage the devices will work, permanently (please read the warranty). Turning your box off and on caused it to request an IP address from the router which it was able to do successfully after the powerline adapters had been put in place.

Of course you can always ask follow up questions but I expect that you will get years of reliable service from those devices.