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Hi, My name is ***** ***** i will be assisting you
please tell me the sony vaio model number
are you getting my message
of the laptpop
Hi Michelle yes
please tell me the sony vaio model number of the laptop
sony vaio svf1521g2eb
did you get a cd disk with the laptop package
no information of model number on laptop
do you see a wireless icon on the top keys where you have F1 to F12 keys
I think so
which key has the wireless icon printed on it
@ crossed out and nothing on f12
nothing on f8
check from the F1 key to F12 all the keys one must have a wireless icon printed on it
what does the wireless icon look like?
i am posting a picture of it
Click here to view the icon
nothing on any f key.i,m in the uk does this make a difference
did you see the link for the wireless icon i am talking about
no I have looked all over the key board..however I was told that windows 8.1 was the perating system..changed to windows 7 before I got the laptop
i have checked the model it doesnt have like the other laptops have.
are we chatting from the same sony laptop with me
no I am on my desktop computer..
is it possible to connect the laptop to the wireless router using a lan cable
I have bt infinity I have a wire with yellow that is in this computer..shall I put that in the laptop
yes thats correct.
the yellow park fits into the computer
unplug it from the desktop and connect it to the laptop you will get internet access
then open justanswer email from your inbox and click on view my answer
this chat will reopen
then i will remote access and will configure the wireless for you on the laptop using remote access
it does not work
no network adapter will you be able tix for me
sorry fix for me.
i am trying to fix it
one last question
ok thank you
it has windows 7 or windows 8 on the laptop
now look at the bottom right hand side of the screen and tell me how many icons you have in there and how do they look
ok one is a white flag with a red x ..battery level..red x on internet icon and sound
do you see red x on the internet icon
right click the mouse on the internet icon and tell me what options you get
click on open network and sharing center
not connected..no connections are available troubleshoot and open network and sharing centre
do you see manage wireless networks
do you see any entries in there
how does the internet icon looks like does it look like a computer scree or it looks like a cellphone signal tower icon
basic network info no active networks
click on start select search
type in device manager and then click on the icon device manager
click on the arrow network adapter to expand
other devices has a yellow iconethernet controller network controller all have yellow icon
please tell me what all is listed under network adapter
it does not say network adapter..other devices..43142a0..ethernet controller..network controller..pci device..pci simple communications controller..sm bus controller..universal serial bus usb controller..and unknown device
if network adapter is not there then you need all the drivers to be installed that is why the wireless card and the network card is not working
ok you are correct
Click on this link and enter the correct model number to download the drivers software.
we are now sure that the yellow exclamation point indicates the drives are not installed
click on the link as the page opens enter the correct model or select it from the list
any problem downloading and installing the drivers let me know
Direct driver download link: http://esupport.sony.com/US/p/model-home.pl?mdl=SVF1521GCXB&LOC=3#/downloadTab
I think I have the right drivers
install it and let me know once done
I have to save to cd I,m on desktop not laptop
save the files on a folder name it as drivers on your desktop computer
after you have saved all the required network and wireless adapter drivers to the driver folder on your desktop then use a flash drive to copy and paste the driver folder on the usb flash drive
once copying is done remove the usb drive from the desktop and connect it to the laptop and install all the drivers one by one.
do not restart the computer till you have installed all the driver software's on the laptop.
I have burned the files on to a cd
now install the drivers on the laptop using the disk
connections available but not downloaded all..cd..sould I quit and let you do the rest?
or I can finish off now I can get on internet now
let me know after restart are you able to get on internet or now
I can get internet
I have restated computer all seem to be ok internet working fine.but if you want to use remote access you can
if internet is working fine there is no need to do a remote access.
i am glad that its working
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if you have any more question feel free to ask i will be happy to assist you further.
you will get a glowing report..thank you very much for your time and help..goodbye Michelle
Have a nice day and thank you for using our service
Michelle do I have to pay £38 monthly
no if you have not subscribed for monthly plan then no you will not be charged
and if you have any doubts you can check with customer care they will have your billing info we experts dont have customer billing info.
i will give you the contact number
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