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Ansh P.
Ansh P., Network Administrator
Category: Networking
Satisfied Customers: 8148
Experience:  Computer Science Engineer and Network Security Specialist
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When I want to scan from my hp pavilion IT doesn't bring up

Customer Question

When I want to scan from my hp pavilion IT doesn't bring up my printer which is a Epsom wf7515
Submitted: 4 years ago.
Category: Networking
Expert:  Ansh P. replied 4 years ago.
Ansh P. :

Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.

Ansh P. :

What is your operating system?

JACUSTOMER-xchktz18- : Epsomwf7515
Ansh P. :

Windows 7, 8 etc?

JACUSTOMER-xchktz18- : Windows8.1
Ansh P. :

Have you tried scanning from the computer?

JACUSTOMER-xchktz18- : Yes but it doesn't bring up my model
Ansh P. :

How are you scanning?

Ansh P. :

Are you using Windows Fax and Scan?

JACUSTOMER-xchktz18- : Yes
Ansh P. :

Is it a network printer?

JACUSTOMER-xchktz18- : Yes
Ansh P. :

Is it an Epson WF series?

JACUSTOMER-xchktz18- : Yes and I have tried turning off and on but it doesn't brings up a different model number when I want to scan.
JACUSTOMER-xchktz18- : How do I do that.i am using my iPad to speak to you
Ansh P. :

Get on the computer and open internet explorer

JACUSTOMER-xchktz18- : Okay
Ansh P. :

Ansh P. :

Type this url and download the software > Install it

JACUSTOMER-xchktz18- : Have done that
Ansh P. :

Is it installed?

Ansh P. :

Are still you there?