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Hello and thank you for choosing JA for your IT support needs.
Can you do me a favor and remove the Printer driver from your PC.
Please follow the instructions below:
If you can't delete the printer, right-click it again, click Run as administrator, and then click Delete. If you are prompted for an administrator password ***** confirmation, type the password ***** provide confirmation.
The above action will remove the printer from your PC. Then reboot your system please.
Then go to the link below:
Then install the latest Printer driver for Windows 8.
Then Print the Document Sir or Madame. It should Print as per normal.
Chime in and let me know of your results...
Wonderful! Followed your very clear instructions and all is working perfectly. Very many thanks.