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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I have just installed a new MX470 printer

Customer Question

I have just installed a new MX470 printer, operating from my laptop by wireless. The wireless link is connected and the printer says it is ready - but it doesn't print! My laptop gets a message that there is an error in the printer queue. The printer window displays 'COPY'.
What have I missed?
Submitted: 3 years ago.
Category: Networking
Expert:  Jason Jones replied 3 years ago.
. I look forward to helping you today.
Is this a new installation or has it worked in the past?
Customer: replied 3 years ago.

It is a new installation today. It printed one page after several attempts but the majority of print commands state 'printer error' and nothing then happens.

Expert:  Jason Jones replied 3 years ago.
Thank you update, Terry.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
Customer: replied 3 years ago.
Relist: Answer quality.
Expert:  Jason Jones replied 3 years ago.
You have relisted the question.
I have not given any answers, yet.
Customer: replied 3 years ago.

I have sorted it out myself.

Expert:  Jason Jones replied 3 years ago.
Thank you.