How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask RandyNetwork Tech Your Own Question
RandyNetwork Tech
RandyNetwork Tech, Network Administrator
Category: Networking
Satisfied Customers: 10281
Experience:  Network Technician
Type Your Networking Question Here...
RandyNetwork Tech is online now

I cannot log on to a Wi-Fi network. My Kindle tells me it cannot

Customer Question

I cannot log on to a Wi-Fi network. My Kindle tells me it cannot meet this request or that I have multiple screens open or who knows? I have several books awaiting delivery and I'd be grateful help.
Thank you
Submitted: 3 years ago.
Category: Networking
Expert:  RandyNetwork Tech replied 3 years ago.
, My name is***** will assist you, I am a licensed network professional.

Please try this on your Kindle>press and hold the power button seconds and then release. After the device has completely turned off, press the power button to restart your Kindle> then try and connect again.

  • To connect to Wi-Fi follow these steps:
  • Tap the Quick Settings icon
  • Select Wi-Fi.
  • Ensure Wireless Networking switch is in the on position.
  • Your home network should appear in the list.
  • Tap the name of your network. A lock symbol will appear next to your network if it requires a password.
  • Enter the characters of the password ***** the onscreen keyboard. BE SURE TO ENTER THE CHARACTERS EXACTLY, AS THEY ARE CASE SENSITIVE, UPPER CASE AND LOWERCASE(CAPS AND non caps)
  • If you need help locating your password ***** me know.
  • Then Tap Connect.
  • In the future your Kindle will automatically connect to the network that was most recently used.






Please let me know if this does not work , if you need any other assistance and we will continue working on your issue.
Please take a moment to rate my service positively.
Thank you very much!
Customer: replied 3 years ago.

I'm afraid this does not work. My BT home hub is 5 - PJP5 and this does not appear on the list

What shall I try now?

(Thanks !)

Expert:  RandyNetwork Tech replied 3 years ago.

On the Hub 5 you'll find the network name (SSID) and wireless key on the Hub settings card on the back. This, and other information, is also displayed on a label underneath the Hub.

What is the SSID on your label?

Customer: replied 3 years ago.


Wireless key is a98c987dea

Admin password *****

Expert:  RandyNetwork Tech replied 3 years ago.
Okay, thank you.Do you have any wireless networks showing in the list of available networks on the kindle?