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Bryan, Computer Support Specialist
Category: Networking
Satisfied Customers: 12826
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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I run media to my pc through a DSL 2640 router via

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I run virgin media to my pc through a DSL 2640 router via an ethernet cable quite successfully, but when I try to register my wifes kindle by wi-fi, it refuses saying unable to connect. I have tried using the password "admin" as specified on the bottom of the router. Kindle says password ***** short. I have tried my virgin media password, Kindle says wrong password. I took it to my place of work, where it seemed to run OK, but as soon as I came home again it went searching for a new wifi network and I was back to square 1 What am i doing wrong?

Hi, and thank you for asking your question. First off, please open up the following link on your PC:

Do you get a login prompt on the page that opens up?

Keep me posted.

Customer: replied 3 years ago.

No It just opens up a google page with all possible variations on the numbers h

Okay. May I set up a quick remote session, which will allow me to connect directly to your screen and assist you with recovering the password ***** your wireless network?
Keep me posted.
Customer: replied 3 years ago.


Okay, let's get started with the remote session now. Please open up the following link:
Click 'I agree', then download the remote tool when prompted. An 'Elsinore Screen Connect' file will be downloaded by your browser.
OPEN/RUN the file from your downloads, and I'll be connected.
If you face any issues, just reply back to me below.
Thank you.
If you need more help, please use the Reply tab to continue our conversation.
If you do not require further assistance, kindly rate my service accordingly. Thank you!
Bryan and 4 other Networking Specialists are ready to help you