How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Ashik Your Own Question
Ashik, PC Technician
Category: Networking
Satisfied Customers: 11848
Experience:  Personal and Professional Experience in Networking
Type Your Networking Question Here...
Ashik is online now

My Kindle won't connect me to the internet, it always says

This answer was rated:

My Kindle won't connect me to the internet, it always says 'Authentication Problem'. I've tried everything, and I'm sure my password ***** ***** What can I do? Is there a site where I can check my password? I was going to start my internet connection again, but even that option doesn't appear now!!!
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
That message appears when the password ***** ***** Are you 100% sure that you are using the right password ?
Do you have any computer connected to your WiFi network ?
Customer: replied 3 years ago.

Hi Ashik

I'm almost sure the password ***** ***** but is there a secure way of checking, just in case I've left an important digit out? This is the only computer that is connected.


Anita, is this computer connected to your router wired or wirelessly ?
Customer: replied 3 years ago.

I think it's a wired router.

So to which WiFi network are you trying to connect ?
Customer: replied 3 years ago.

I'm working on Sky. My Kindle network is: Sky47593

Anita, We have two options in here. First is, I can remotely connect to your computer and I will get the correct password ***** you while you watch. If that didn't work, then I will make necessary adjustments on the router so you can connect your Kindle to it. I will do this while you watch. If you want to do this, please accept the additional services offer I sent you. Second is, I can give you instructions in here. Which one do you prefer ?
Ashik and 6 other Networking Specialists are ready to help you
On your computer, goto website. Enter your name and enter this code :###-##-####
Click Continue and follow the onscreen instructions to connect and we will be connected. If some application is downloaded, open it to connect.
Or goto this link and follow the onscreen instructions :
Let me know if you have any difficulty.
Anita, do you have any difficulty connecting to me ? Let me know..
Issue Resolved via Remote Support :)
If you have any questions or would like any additional information, please don't hesitate to ask.
Have a great day,