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Richard, Network Architect
Category: Networking
Satisfied Customers: 43446
Experience:  15 years consulting in the IT industry with Networking
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We have a Kodak ESP 5200+0515 printer and are on a wireless

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We have a Kodak ESP 5200+0515 printer and are on a wireless network with our MacBook. The blue light on the printer indicates that it is picking up the wifi signal, but when we try to print a document from the Mac, the following message comes up:
Looking for printer... An expected error occurred. Check for problems at the printer and resubmit the job (10000). Printer offline.
The Kodak printer is set up as our default printer in System Preferences.
We don't know what else to try!
Any ideas?
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
As the first step, can you please remove the power from the wifi router and printer and turn off the computer.
Wait 5 minutes.
Then power on the wifi router and wait 5 minutes.
Power on the printer, then power on the computer and try to print.
Let me know the results please
Richard and 2 other Networking Specialists are ready to help you
Customer: replied 2 years ago.

Thanks. That has done it. We're printing again. Mike