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Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 39623
Experience:  Great troubleshooting skills with computer and network.
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Kindle cannot connect kindle to wifi. please please help[.paperwhite

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kindle cannot connect kindle to wifi. please please help[.paperwhite 6 6th generation just purchased same
Hi,I'm sorry about the issue. What is the error or message when entering the Wi-Fipassword/key on the kindle?What kinds of numbers/characters are there at the back of the bthub modem device?Do you have a laptop/wireless computer that is currently able to connected via wireless? If so, does it have Windows xp, vista, or 7, 8, or Mac? Please reply at the box below. Thank you.
Customer: replied 2 years ago.

wireless network wireless key admin password ***** ps pin. i have laptop currently able to connect via wireless windows 7

Does it say incorrect password ***** something else? Password ***** ***** you please confirm the wireless password ***** your laptop with the following steps: - Click on the network/wireless icon at the bottom right of the screen, then click on Open Network and Sharing Center.(Or click on Start, Control Panel, Network and Internet, Network and Sharing Center.)Then click on Manage wireless networks on the left.Then click your wireless network name. Then right-click on your wireless network name and click on Properties.Then click on the Security tab.Then select the box at Show characters.Then you will see the Network security key above it, that is your Wi-Fi / wireless password. (It is case-sensitive.) Please reply back to continue troubleshooting. Thank you.
Customer: replied 2 years ago.

sorry just sats incorrect password. cannot follow your instructions did not get anywhere. i am sorry any thing else can i try.

I'm sorry. Don't worry, I will help you until it works. What step in my instructions are you stuck at?

Can I connect remotely to your laptop, so I can retrieve your wi-fi password ***** through your laptop together with you?

Please reply at the box below. Thank you.
Customer: replied 2 years ago.

i am sorry i guess i should never started this no disrespect to your goodelf only not too good with the laptop i cannot get past manage wireless newtwork. can you connect to my laptop i do not know.

Please click on the website below in order to connect with me remotely:

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Viet - Network Tech and other Networking Specialists are ready to help you
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.
Customer: replied 2 years ago.

thank you very much. big success have now downloaded my first kindle books. kind regards margaret