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A. Stevens
A. Stevens, Network Administrator
Category: Networking
Satisfied Customers: 1557
Experience:  10+ years of Desktop, Laptop, and Server troubleshooting and support.
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My panasonic 47in smart tv says it is connected to internet

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my panasonic 47in smart tv says it is connected to internet butwhen i go test it says failed on server connection to viera connect (001)
Hi, I am A. Stevens here to help with your question! Are you able to access any other apps besides viera connect?
Customer: replied 2 years ago.
How about the internet browser?
Customer: replied 2 years ago.
no my television won't connect to the internet
So it appears to have a valid IP address but just will not get online then is that right
Both wired and wirelessly
Customer: replied 2 years ago.
What is the model number exactly of your TV?
What is the model number exactly of your TV?
Customer: replied 2 years ago.
Have you tried unplugging the TV completely from the mains for a short time yet? We might try doing that to allow the unit to reset
Customer: replied 2 years ago.
i have tried it before it is still not connecting
How long have you owned the unit?
How long have you owned the unit?
Customer: replied 2 years ago.
3 yrs
Based on your description and troubleshooting steps, I would have to advise that the network card in your TV has gone workaround I have seen many people have success with instead of trying to repair the network connection of the TV is to use an external streaming device, like a Google Chromecast or a Roku
Customer: replied 2 years ago.
ok thanks
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