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Richard, Network Architect
Category: Networking
Satisfied Customers: 43191
Experience:  15 years consulting in the IT industry with Networking
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I am an amateur just having purchased an ipad but whilst I

Customer Question

I am an amateur just having purchased an ipad but whilst I have a computer I am finding
it difficult to log on to the ipad. Can you help?
Submitted: 2 years ago.
Category: Networking
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please exactly what you mean with trying to log onto the iPad?
On which step are you for setting it up?
Customer: replied 2 years ago.
The ipad requested the hub details which I entered and then requested network and security but when I entered AOL at
network it responded with "not recognised"
Customer: replied 2 years ago.
Am I entering the wrong information.
Customer: replied 2 years ago.
Are you there??
Expert:  Richard replied 2 years ago.
Yes I am here.
It is not AOL you enter but your wireless network details.
We can get this from your computer. Is your computer connected to the wireless network?
Customer: replied 2 years ago.
I do not think I am connected to the wireless network with my computer - I was under the impression
that the BT hub connected me to the wireless network - am I wrong?
Expert:  Richard replied 2 years ago.
yes it does, its nothing with AOL, and it is on the BT hub you get the password ***** Network Name
So look on the actual BT Hub please and you will see the network name (SSID) and the password ***** use.
You select the network name in the list on the iPad and enter the password ***** stated on the Hub (as either Network Key or Security Key)
Let me know the results please