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Richard, Network Architect
Category: Networking
Satisfied Customers: 44748
Experience:  15 years consulting in the IT industry with Networking
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My printer is offline how do i get it back online

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my printer is offline how do i get it back online
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please so we do not go over the steps again, what you have already tried?
And how is the printer connected to your computer?
Thank you
Customer: replied 2 years ago.

tryed on line but to no avail wifi

ok, remove the power to the wifi router and the printer and wit 10 minutes.
Then power on the wifi router and wait 5 minutes
Power on the printer and then restart the computer and tell me please if it now prints.
Let me know the results please
Richard and other Networking Specialists are ready to help you
Customer: replied 2 years ago.

hi i have got my printer online thx

your most welcome! It was the firmware that had an issue, and needed a hard restart. We did this just then. It will now be ok. If you would like any additional information or assistance, please do not hesitate to let me know. And if you can take a second to rate my service, that would be greatly appreciated. Thank you