How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask arsufi Your Own Question
arsufi, Computer Hardware Engineer
Category: Networking
Satisfied Customers: 1669
Experience:  MCSE, RHCE, IBM System X Server Certified
Type Your Networking Question Here...
arsufi is online now

I have had a Brother MFC-9140CON 5/6 months I

This answer was rated:

I have had a Brother MFC-9140CON for about 5/6 months
I have suddenly been unable to Print or Scan from my PC
Scan says
Check the connection
Print from PC says
Error Printer off line on PC
I am scanning wirelessly I believe and no cables have been altered
Hi,My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected Note: You may only use the rating button when issue get resolved...If you by change got disconnected from chat session, you may either check your mail or reload this page where its bookmarked
By the way, hows the printer connected? (USB/LAN)
waiting for your reply
Customer: replied 2 years ago.
Thanks for update..Possibly printer has lost its old ip address given by router. For that reason could you please confirm printer ip address. If you are good to do things on computer, you may check ip address and ping printer once. If printer responds to ping then you may reconfigure printer using printer software.. I am glad to do this process on your computer via remote desktop session if you let me.Waiting for your reply
arsufi and 5 other Networking Specialists are ready to help you
Customer: replied 2 years ago.
I ve managed to sort it
Went into Contol PanelThen devicesThen add device and it found and re connected
Customer: replied 2 years ago.
I don't understand how I authorise payment