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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Unable to access my BT account to pay and keep incurring

Customer Question

Unable to access my BT account to pay and keep incurring fees I'm v frustrated
Assistant: Have you contacted anyone about your account?
Customer: Have tried but keep getting restrictions so payment never accepted
Assistant: What happened right before this popped up?
Customer: it reads as going to go through okay but then asks for an acct number pls advise how I access my BT acc no
Assistant: What troubleshooting have you tried?
Customer: Sorry but I just want to be able to look at my bill abd pay itI wouldn't know whereto start troubleshoot
Assistant: When we are ready I'll take you to the appropriate web page.
Customer: ready now
Assistant: Anything else you want the network expert to know before I connect you?
Customer: not sure
Submitted: 6 months ago.
Category: Networking
Expert:  JamesI replied 6 months ago.

Good morning, sorry to hear your having issues, can you confirm the website your going to to pay your bill?

Secondly what services do you have with BT, Landline, Mobile, Broadband, TV?