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Josh
Josh, Helpdesk
Category: Networking
Satisfied Customers: 21959
Experience:  Expert for over 10 years
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I need to clean my ipad and iPhone for malaware ,will that be possible

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I need to clean my ipad and iPhone for malaware ,will that be possible

Hi! My name is ***** ***** I will be assisting you. Let's get started!

There isn't a need to run a scan on your iPhone or iPad since they cannot be infected. Why do you believe it needs a scan?

Customer: replied 5 months ago.
Because my bank insists that I get it malaware scanned as someone has accessed my bank account with my login details

Yes, that is fine for a computer but it would not happen on your phone.

Customer: replied 5 months ago.
Would you like to access my Apple Mac and see if that’s the problem

Yes, I can do that.

Josh and other Networking Specialists are ready to help you
Customer: replied 5 months ago.
How will I let you in Apple Mac please

Click here: https://download.teamviewer.com/download/TeamViewerQS.dmg

The file will automatically download. Run the program to install

Open Teamviewer and provide me with the ID/PASSWORD ***** the program

Customer: replied 5 months ago.
okay
Customer: replied 5 months ago.
id###-##-####password *****
Customer: replied 5 months ago.
Do you like me to let you in

No, you should be all set now.

I ran a couple of programs and removed any threats to your computer.

Customer: replied 5 months ago.
We’re there threats

Yes.

I am not sure if you saw the screen that removed 16 of them.

Customer: replied 5 months ago.
Could you identify them

No, the program removed them already.

Customer: replied 5 months ago.
Will there be more in future Josh
Customer: replied 5 months ago.
Should I call you again if this happens

Yes, please come back to us if you have anymore issues.

Customer: replied 5 months ago.
Thank you Josh. You’re a star. I would rate you +++++

Thank you!

Customer: replied 5 months ago.
Good bye

Enjoy the rest of your day/evening.