How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jason Jones Your Own Question
Jason Jones
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 19252
Experience:  Years of experience and education.
30759776
Type Your Networking Question Here...
Jason Jones is online now

Not sure if you can help me. I have got set up and fully

This answer was rated:

Hello Not sure if you can help me. I have got set up and fully working a 150M Wireless N Range Extende Model No. TL-WA750RE I have also got a CCTV DVR connected to it via Ethernet cable. The problem i am having is when i try to connect to the >Web Application Manager on my desktop computer of the CCTV DVR all i get come up is 192.168.0.100 didn’t send any data. i was hoping you might be able to help me in some way Thank you the CCTV DVR unit in question is MODEL:N77KQ
4-CH H.264 Network DVR

Hello,

I will be the technician working with you today.

Are you working from a Windows computer or a Mac computer?

If you would like remote support, select the Secure Remote Assistance option. If you do not want remote support, you may ignore the prompt.

Jason Jones and other Networking Specialists are ready to help you

Thank you. Let's begin the remote help session now.

You must run the application below on a computer. It will not work on any phone or tablet.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 75
- And then click the circle button to start the remote application.
After the file finishes downloading, please open the file and run it.

Customer: replied 1 month ago.
Hi again. I wone be getting to the DVR unit for about quarter of an hour also my desktop computer is playing up badly with Internet something to do with DNS PROBE FINISHED BAD CONFIG. ANY IDEAS

Okay. When you are ready to continue, please post a message here.

Thank you

Customer: replied 1 month ago.
Thank you

You are most welcome.

Customer: replied 1 month ago.
I can't see a password ***** where all of see is

What do you see?

Customer: replied 1 month ago.
Device ID qpa9EG and password *****

Oh. Do you want to enable the password ***** enter one?

Customer: replied 1 month ago.
Tried but it won't let me. If I done enter one will i still be able to loget in on my computer

If you don't want a password ***** that is okay. Are you back at the desktop now?

Customer: replied 1 month ago.
Will be in 10 mins

When you get back, please follow the instructions below on the desktop.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 36
- And then click the circle button to start the remote application.
After the file finishes downloading, please open the file and run it.

Customer: replied 1 month ago.
my computer wont seem to 100% not sure why

I am connected.

Customer: replied 1 month ago.
thank you and see you tomorrow

Thank you

Customer: replied 1 month ago.
your welcome

Got it.

Customer: replied 1 month ago.
Hi I just been back to cctv unit and u made a brand new user under the name test and I know the password ***** thst any chance you can reconnect and try that please thank you

Thank you. Let's begin the remote help session now.

You must run the application below on a computer. It will not work on any phone or tablet.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 71
- And then click the circle button to start the remote application.
After the file finishes downloading, please open the file and run it.

Customer: replied 1 month ago.
Having slight problems loading any website page what do I do as done a network diognostics and it says your machine administrator has disabled therefore locally

I don't understand your last message.

Customer: replied 1 month ago.
I mran teredo locally

I am not following.

Are you able to go to my page?

If you have the username and password ***** open Internet Explorer, go to the address of the DVR, and log in.

Customer: replied 1 month ago.
No only on mobile phone

Okay, you will need to use a computer that has Internet access.

Customer: replied 1 month ago.
How can I fix Internet on my desktop computer

That is a good question. What did you do to make it stop working?

Please, follow the instructions below:
- Hold down the two following keys at the same time: Windows key and the letter R
- In the box that comes up, type: cmd
- Click the Ok button.
- In the black window, type the following and press Enter: ipconfig
- Press Enter
Question #1: What is shown for the IP Address, Subnet Mask & Default Gateway?
- In the black window, type the following and press Enter: ping 4.2.2.3
Question #2: What does it say, replies or request timed outs?
- In the black box, type the following and press Enter: ping red.com
Question #3: What does it say, replies or request timed outs?

Customer: replied 1 month ago.
Subnet gateway 225.225.235.0 and default gateway 192.168.0.254 for 4.2.2.3 it says replys and for ping red.com it says ping request could not find host
Customer: replied 1 month ago.
I mean this not the above 01/06/2018 10:58Subnet gateway 225.225.225.0 and default gateway 192.168.0.254 for 4.2.2.3 it says replys and for ping red.com it says ping request could not find host

That means the dns is faulting.

- Hold down the two following keys at the same time: Windows key and the letter R
- In the box that comes up, type: ncpa.cpL
- Click the Ok button.
- Right click the network adapter icon that you are using to connect to the Internet.
- Click Properties
- Highlight INTERNET PROTOCOL (TCP/IP) V4
- Click the Properties button
- Choose USE THE FOLLOWING DNS SERVER ADDRESSES
- Enter 4.2.2.3 for the Preferred DNS server.
- Enter 4.2.2.2 for the Secondary DNS server.
- Click OK
- Click OK
- Restart computer

Does it work now?

Customer: replied 1 month ago.
Computer is restarting now

Thank you

Customer: replied 1 month ago.
far so good

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 71
- And then click the circle button to start the remote application.
After the file finishes downloading, please open the file and run it.

After you download and save the remote application file, you must open the file and allow it to run. Please, do that. Thank you :)

Customer: replied 1 month ago.
i am trying but it wont open the file
Customer: replied 1 month ago.
ill restart my computer again sorry for this

In that case, go to this page instead: https://tinyurl.com/ycstfcnc

That will download the remote application file. Open that file and run it.

Customer: replied 1 month ago.
dont that and still wont load the file

If you have the username and password ***** open Internet Explorer, go to the address of the DVR, and log in.

Customer: replied 1 month ago.
tried and still wont log in
Customer: replied 1 month ago.
but on the camer unit its self the passwords all worked ok

Did you enable the password ***** the dvr?

If you cannot login, that may mean that you are either using the wrong password ***** that the password ***** was not enabled. Did you power the dvr off and on after you made and saved the changes? If not, do so and try again.

Customer: replied 1 month ago.
ok ill have to do that tomorrow as not near the dvr now. if once i do that and it still does not work the

Thank you

Customer: replied 1 month ago.
Hi Again I have done what you said for me to do last night and it still wont work

You must get the password ***** the admin account and use the admin account to login. Please, do that.

Customer: replied 1 month ago.
i tried that and nothing worked

Earlier, you created an account. So you tried using admin as the username along with the admin password? Turn the dvr off and on. Once it is on, at the dvr, attempt to log in using the admin username and password. Does it work while you are actually at the DVR?

Customer: replied 1 month ago.
all pass words work on the dvr its self

Did you enable the "Password *****" option on the dvr?

Customer: replied 1 month ago.

In that case, there is absolutely no reason why it should not work. On the computer when you enter admin and the password, what happens? What are you told when you attempt to login?

Customer: replied 1 month ago.
All it says is Login Failed

In that case, there is no reason why it is not working other than the dvr is faulting. You may need to reset the router's configuration and reconfigure it.

Customer: replied 1 month ago.
oh how do i do that

You may go to System > Advanced > Reset.

Customer: replied 1 month ago.
on what

Walk over to the DVR. On the DVR's monitor, go to System > Advanced > Rest.

Customer: replied 1 month ago.
ok ill do that but cant say when as the camera unit is not near me

Okay, thank you.

Customer: replied 1 month ago.
ill be in contact once done

Thank you