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1. turn key to PGM, press SUBTTL (SubTotal.)
2. a report will print out.
3. after a minute or so of printing, you may turn the key back to REG, and the cash register should work.
I hope that gets it working! Let me know in Reply, please.
I cannot perform a Secure Remote Assistance on a cash register, but I will continue to advise you:
Please tell me how the button acts, how the register reacts to pressing it, and what button it is, and I will advise you on that issue also.