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Chris L.
Chris L., Support Specialist
Category: Networking
Satisfied Customers: 291
Experience:  Certified Networking expert with over 10 years experience.
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Cannot register e-reader because WiFi not recognised. Kindle

Customer Question

Cannot register e-reader because WiFi not recognised
JA: What brand and model of e-reader do you have?
Customer: Kindle paperwhite
JA: How long has this been going on with your Kindle? What have you tried so far?
Customer: Bought it yesterday.
JA: Anything else you want the E-reader Expert to know before I connect you?
Customer: Have entered the WiFi make and password ***** error comes up
Submitted: 3 months ago.
Category: Networking
Expert:  Viet - Network Tech replied 3 months ago.

Hi,
I'm sorry about the issue. What's the error or message? Does the kindle see your Wi-Fi wireless network name?

What is the make / model of your Internet modem/router device?
Please reply at the box below. Thank you.

Expert:  Viet - Network Tech replied 3 months ago.

Can you please check at the back / bottom of your internet modem / router device(s) for the model of it?

It looks like you are not there; we can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.