Ask a Networking Question, Get an Answer ASAP!
Are you there JA. My name is Stuart ********** by the way
Hello. Welcome to JustAnswer! I'm Sudipto, I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly. Please ignore any remote support offer if you do not want to use it, as that is an automated optional offer send to all the customers.
Please follow the steps from the video in the link below and use the "Connect with password" option instead of WPS and let me know, what happens?
Did you see my reply?
Do you have the WPS button on the HD+ box?
Did you check the settings on the box, as shown on the video?
Don't worry, I have not accepted the remote support offer, as that is not required for your case, you will get a refund for that.
What other options do you get under settings?
Can you make sure if the box has the wireless capability or not from Sky?
OK then, you can reset the box and then, try to connect again.
Further troubleshooting steps are available here.
Reconnect to the wireless network
I have already posted the steps to reset, did you follow them?
Can you see my replies, as you are posting the same thing, I have already posted the steps to reset, I think you have missed it, here it is again.
Do you have followed all the steps or just pressed the Red button?
Ok, I will opt out from the question.
You can buy a longer network cable, wireless for video stuff is no reliable.