Ask a Networking Question, Get an Answer ASAP!
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question. I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly
Did you connect the printer to your new WiFi network?
Please follow the instructions in here to connect the printer to your WiFi network using WPS method --> https://www.canon.co.uk/support/consumer_products/pixma_printer_wireless_connection_setup/mg3150_printer_wireless_connection_setup/
Once you did that, please let me know
Once you did that, we need to reinstall it on your computer. So let me know and I will send further instructions
Do you have the printer USB cable? We can configure the WiFi using a temporary USB cable method
And Yes, you changed the router. So you need to connect it to the new router.
Since the WPS method didn't work, we need to setup it using a printer cable. We only need the cable for a few minutes. Can you buy it? You can buy it from any electronics store for under $3
No, just buy a normal cable. Then take the printer near to your PC and connect with the USB cable. Then we can configure the WiFi on the printer using that cable and then you can disconnect the cable and put the printer back to the original place.
The name of the cable is "Printer USB cable" or " USB A to USB B" cable
Of course. Add a bookmark of this page or add this page to your favorites and we can continue tomorrow
This is the cable you need --> https://images-na.ssl-images-amazon.com/images/I/31JAf%2B29ufL.jpg
Make sure you reply back to me when you get the cable and I will help you further. There won't be any additional charges or anything.
Have a good day,
Hi there, I am not at work now. I will get back to you after 2 hours. Thanks for your patience
Meantime, download and install the Canon IJ network tool from here --> https://id.canon/en/support/0200482510/5
Open IJ network tool and connect the printer with the cable. Now, it will list the printer there. Select it and it will let you configure the WiFi.
If you face any difficulty, please let me know and I will walk you through it when I'm back. And you too have a nice morning.
Hi Julian, Sure. That is OK. Let me know when you are back