How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Network Architect
Category: Networking
Satisfied Customers: 58173
Experience:  15 years consulting in the IT industry with Networking
32989067
Type Your Networking Question Here...
Richard is online now

Screen message saying internet connection problem all over

Customer Question

Screen message saying internet connection problem all over devices have internet
Submitted: 11 days ago.
Category: Networking
Expert:  Richard replied 11 days ago.

Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.

 

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

 

Can you please tell me the make and model of your wifi router?

 

And which devices have the issue?

 

Please let me know

Expert:  Richard replied 11 days ago.

Can you please remove the power to the wifi router.

Wait 5 minutes, connect the power and tell me how it then functions please.

Thank you