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Richard, Network Architect
Category: Networking
Satisfied Customers: 63896
Experience:  15 years consulting in the IT industry with Networking
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Screen message saying internet connection problem all over

Customer Question

Screen message saying internet connection problem all over devices have internet
Submitted: 6 months ago.
Category: Networking
Expert:  Richard replied 6 months ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please tell me the make and model of your wifi router?

And which devices have the issue?

Please let me know

Expert:  Richard replied 6 months ago.

Can you please remove the power to the wifi router.

Wait 5 minutes, connect the power and tell me how it then functions please.

Thank you