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Hi! My name is Ameen and I'll be assisting you. Secure Remote Assistance is NOT REQUIRED (But Helpful)
I am sorry you are having this concern, I will do my best to help you today.
To answer your question ->
Follow the steps from this link below to troubleshoot this
Let me know if you have any follow up questions. I am here to help you.
Then there is a hardware issue with this unit. Kindly get a replacement as it isn't working a expected
You're welcome, Pleasure assisting you. Thanks for allowing me to help you out today.