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Ameen Khan
Ameen Khan,
Category: Networking
Satisfied Customers: 7667
Experience:  Senior IT Support Specialist at Brookfield Asset Management
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I buy my devolo product 3 month ago and hit perfectly work

Customer Question

Hello
JA: Hello. How can I help?
Customer: I buy my devolo product 3 month ago and hit perfectly work until now The red led turn red and won't go white after I unplug it
JA: What device or product does this involve?
Customer: The devolo magic wifi 2-1-2
JA: Who makes your router?
Customer: Sfr Not sure what are you asking, I'm not native actually
JA: What have you tried so far?
Customer: Unplug and re plug it and I press for a while the home shape plug
JA: Anything else you want the Network Expert to know before I connect you?
Customer: I don't think so I just want to get my internet
Submitted: 12 days ago.
Category: Networking
Expert:  Ameen Khan replied 11 days ago.

Hi! My name is Ameen and I'll be assisting you. Secure Remote Assistance is NOT REQUIRED (But Helpful)

I am sorry you are having this concern, I will do my best to help you today.

 

To answer your question ->

​Follow the steps from this link below to troubleshoot this

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Let me know if you have any follow up questions. I am here to help you.

Customer: replied 11 days ago.
Thanks for responding but my problem isn't about a question about the characteristics of the product
I know how this is suppose to work but it is NOT working actually
The home shape plug won't turn white and still red
That's about this that I require your help
Customer: replied 11 days ago.
So, do you have any advice to give me ?
Expert:  Ameen Khan replied 11 days ago.

Then there is a hardware issue with this unit. Kindly get a replacement as it isn't working a expected

You're welcome, Pleasure assisting you. Thanks for allowing me to help you out today.