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Hello! Welcome to JustAnswer, an independent paid Question & Answer web portal. My name is***** am happy to be assisting you today. Please note Secure Remote Assistance are auto-generated and communication through chat is fine with me. I am sorry to hear that you are having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly. May I know what troubleshooting have you done?
Thanks for this info. Your dealing with a software issue here and not hardware. I would recommend the following troubleshooting next step: https://www.samsung.com/au/support/tv-audio-video/smart-tv-how-to-perform-a-factory-data-reset/
Awesome. Have a good day.