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Hello,Welcome to JustAnswer.com. My name is***** and I look forward to helping you. I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.When you attempt to connect the device to the wireless signal, what happens?Thank you,Jason Jones
Are you able to see the low speed network?
I can only assume that you are referring to the automatic offers that are put up on the screen. I have no control over those offers. You may ignore them. Let's continue, shall we?
It means that you may ignore any offer that costs more.
Thank you for responding. Does the device see any other signals?
Okay, so the Toshiba device doesn't see any wireless signals at all?
That's not how it should work. Do you see your signal name in the list there? Do you see the old signal? If you see the old signal, delete that wireless profile and re-scan for networks. What happens now?
That is quite odd. Have you already factory reset the TV to it's defaults? If not, please do so. Once that is complete, are you able to see signals?
On the TV, using the arrow keys on the remote (or volume / channel on the TV), select SETTINGS > SETUP > RESET TV and press ENTER.
What words do you see?
Choose System. Which options are you given now?
What appears under System?
Okay, do see anything regarding reset or factory defaults?
It should be in the System or General section.
Please, follow the instructions on this page to reset the TV: https://www.youtube.com/watch?v=74E4gXlGyf8
The "Youtube" video is a video that will show you how to factory reset the TV. So, please watch the video and follow along with it and reset the TV.
Oh, you can unplug the other end of that power cable. Either unplug it from the wall or the surge protector.
Are you using the password ***** is printed on the bottom of the modem?
Instead, please use the WPS option. After you choose the WPS option on the TV, press and hold the WPS button on the wireless modem for eight seconds and let go. As a note, you must press the button on the modem within 2 minutes after you do so on the TV. When you do so, does it automatically connect?
I am very glad to hear that. You are all set up.
You are most welcome.
Hello again friend,
I hope that I am not bothering you today. I'm also hopeful that my answer helped. I always like to ask if any problem surfaced or if any additional help is needed a day or so after my last response. If there is something else that I can help with, please let me know and I will be happy to continue with you.
Thank you for allowing me the privilege to assist you,
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