How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask hongkongpom Your Own Question
hongkongpom, Computer Support Specialist
Category: Networking
Satisfied Customers: 2397
Experience:  I am a Microsoft Certified Desktop Support Technican and skilled in the troubleshooting of computer networking problems
Type Your Networking Question Here...
hongkongpom is online now

I have fitted a new WiFi Hub which was supplied by you. My

This answer was rated:

I have fitted a new WiFi Hub which was supplied by you. My mobile and tv iand computer is working satisfactorily but my Google speakers and my printer and Netflix are no longer working. Is there something in the new Hub preventing this?
JA: Are you getting any error messages when you try to connect to Netflix?
Customer: Yes it is saying check my settings
JA: How is your Internet connection? Have you tried unplugging your modem and router, then plugging them back in?
Customer: It was only installed yesterday and the tv is working ok and my mobile. Didn't think it necessary to unplug.
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No

Hello and welcome to JustAnswer, which is a PAID Question and Answer support website.
I am hongkongpom, an independent support technician based in South Africa, that uses JustAnswer to connect with customers.
Please note that I am only allowed to answer ONE question per session.
Thank you!
Please type in the box below, then click on the green "Send" button to send me your reply.

If the Wi-Fi Hub box was changed, then you will need to rejoin all of your equipment to it, that connects over Wi-Fi please. There will be a label on the back of the Hub that shows the name of the Wi-Fi network and also the associated password.

hongkongpom and other Networking Specialists are ready to help you