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hongkongpom
hongkongpom, Computer Support Specialist
Category: Networking
Satisfied Customers: 2397
Experience:  I am a Microsoft Certified Desktop Support Technican and skilled in the troubleshooting of computer networking problems
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I have fitted a new WiFi Hub which was supplied by you. My

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I have fitted a new WiFi Hub which was supplied by you. My mobile and tv iand computer is working satisfactorily but my Google speakers and my printer and Netflix are no longer working. Is there something in the new Hub preventing this?
JA: Are you getting any error messages when you try to connect to Netflix?
Customer: Yes it is saying check my settings
JA: How is your Internet connection? Have you tried unplugging your modem and router, then plugging them back in?
Customer: It was only installed yesterday and the tv is working ok and my mobile. Didn't think it necessary to unplug.
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No

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If the Wi-Fi Hub box was changed, then you will need to rejoin all of your equipment to it, that connects over Wi-Fi please. There will be a label on the back of the Hub that shows the name of the Wi-Fi network and also the associated password.

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