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Ameen Khan
Ameen Khan,
Category: Networking
Satisfied Customers: 12044
Experience:  Senior IT Support Specialist at Brookfield Asset Management
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I have no i player, I that I am not connected to the

Customer Question

I have no i player, I that I am not connected to the internet.
JA: How's your WiFi signal strength? Can you connect to the Internet using a computer or another device?
Customer: Yes, I can get the internet on my lap top. It's just the TV
JA: Have you tried restarting both your digital media player and your router?
Customer: yES.
JA: Anything else you want the Video Expert to know before I connect you?
Customer: No, I just get this message when I press the blue button.
Submitted: 2 months ago.
Category: Networking
Expert:  Ameen Khan replied 2 months ago.

Hi! My name is Ameen and I'll be assisting you today. You have reached JustAnswer, an online question and answer company

Please note when the offer for Secure Remote Assistance appears, that is NOT REQUIRED (But Helpful)

I am sorry you are having this concern, I will do my best to help you today.

To answer your question ->

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The apps on a TV are very basic, it means the app server has an outage or issues then the apps wont connect. My recommendation is to get Chromecast or Amazon Firestick to avoid this. You need a 3rd party device to be able to get that on your TV as the TV apps are very basic and not fully functional. Invest in devices such as Amazon Fire Stick or Google ChromeCast and then you can watch them on your TV. You can purchase them from these links:

ChromeCast: https://www.amazon.com/chromecast/s?k=chromecast
Amazon Firestick: https://www.bestbuy.com/site/amazon-fire-tv-stick-with-alexa-voice-remote-black/5477500.p?skuId=5477500

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