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Ameen Khan
Ameen Khan,
Category: Networking
Satisfied Customers: 12001
Experience:  Senior IT Support Specialist at Brookfield Asset Management
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Tv won’t connect to internet, Netflix particularly but any

Customer Question

Tv won’t connect to internet
JA: Is there a particular streaming service you're trying to connect to (e.g. Netflix or YouTube)?
Customer: Netflix particularly but any internet channels
JA: How is your Internet connection? Have you tried unplugging your modem and router, then plugging them back in?
Customer: Yes, I have talked to Netflix and they say it’s the tv
JA: Anything else you want the TV Expert to know before I connect you?
Customer: It is a new hub
Submitted: 1 month ago.
Category: Networking
Customer: replied 1 month ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 1 month ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 month ago.
did all this when Netflix checked the problem
Customer: replied 1 month ago.
My phone *****************
Customer: replied 1 month ago.
Please cancel this and refund my money. System has been absolutely no help
Expert:  Ameen Khan replied 1 month ago.

Hi! My name is Ameen and I'll be assisting you today. You have reached JustAnswer, an online question and answer company

Please note when the offer for Secure Remote Assistance appears, that is NOT REQUIRED (But Helpful)

I am sorry you are having this concern, I will do my best to help you today.

To answer your question ->

Seems like that TV network settings are not able to establish a connection, the suggestions are:

- Resetting the ISP's router + changing it's IP address by rebooting the router and waiting 30 minutes

- Factory reset of the TV --

Changing DNS to 8.8.8.8 or 8.8.4.4 on the Router

- Updating the firmware on the TV

- Calling the Internet Service Provider to make the DNS change

if that doesn't work then submit a hardware service request with the manufacturer.

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