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Hi there and welcome to Just Answer tech support, I'm expert Ashu. I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.
May I know with whom I have the pleasure of speaking with?
Without the information requested in my previous response, I can only give you a general answer, but I hope this helps.
Please call on the below customer support number of BT:-
0800 800 150