How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Sudipto Your Own Question
Sudipto
Sudipto, Computer Hardware Engineer
Category: Networking
Satisfied Customers: 7609
Experience:  Diploma in Computer Hardware
15197395
Type Your Networking Question Here...
Sudipto is online now

I have just changed from plusnet to EE but I can,t get alexa

This answer was rated:

I have just changed from plusnet to EE but I can,t get alexa working. She keeps telling me that wifi is not set up and to go to alexa app. tried working that one out but not getting knowhere.Can you help!!!!!
JA: Who makes your router?
Customer: name on the box is EESMART HUB
JA: What have you tried so far?
Customer: video in amazon and trying the alexa app
JA: Anything else you want the Network Expert to know before I connect you?
Customer: no i dont think so

Hello. Welcome to JustAnswer! I'm Sudipto and I'm happy to assist you today with your problem.I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Did you get a new router with the new ISP?

Customer: replied 6 days ago.
thank you for your answer but why is it comiming up this page is not secure

Certificate issue can be caused due to wrong date and time settings on your Pc.

Please follow the steps from the link below and let me know, how it goes for you?

https://www.businessinsider.com/how-to-change-wifi-on-alexa?IR=T

Sudipto, Computer Hardware Engineer
Category: Networking
Satisfied Customers: 7609
Experience: Diploma in Computer Hardware
Sudipto and 8 other Networking Specialists are ready to help you

Please note, these instructions are done on a computer

Okay, I can go ahead and remotely connect to your computer to resolve this issue.
Please click this link and follow the instructions provided so I can connect:

http://www.justanswer.com/remotedesktop/join.aspx?Session=97925e70-3f13-4b52-9d26-02789ab939ae

Then click the I Agree button near the bottom of the web page to download the remote assistance program.
Select Run if prompted and if not prompted then double click the Elsinore file in your downloads folder to start
the remote assistance session

Customer: replied 6 days ago.
I clicked by mistake Please cancel and refund . Thank you

I'm a site user like you, so I don't have access to your account details or charges, but customer service would be glad to help you with that.

You can direct the Contact Us button at the bottom of the page.
Here's the link: http://ww2.justanswer.com/help