Hi, my name is***** to Just Answer. I understand how you feel. That sounds frustrating. Hopefully, we can get this resolved quickly.
Note: Secure Remote Assistance is optional NOT REQUIRED (But Helpful)
Dear Valued Customer, You can use either Wi-Fi or a LAN (Ethernet) cable or connect your PS4™ system to the Internet.
Select (Settings) > [Network] > [Set Up Internet Connection], and then follow the on-screen instructions to configure network settings.
Connecting with a LAN cable (for a wired connection)
Select [Use a LAN Cable]. When you select [Easy] and follow the on-screen instructions, setup is automatic.
Connecting with Wi-Fi (for a wireless connection)
Select [Use Wi-Fi], and then select [Easy] to view a list of available Wi-Fi networks. Select the Wi-Fi network you want to connect to, and then configure the settings.
If the Wi-Fi network you want to connect to is not found, select [Set Up Manually], and then configure the settings.