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Hi there and welcome to Just Answer tech support, I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.
May I know with whom I have the pleasure of speaking with?
Without your valuable response, I can only give you a general answer, but I hope this helps.
You can directly contact Sky customer services on 0333 7591 018. They will assist you with this and help you with all the queries.
Hope it helps.
Thank you so much for giving me the opportunity to help you. I really appreciate your patience through this process. My goal is to provide you with excellent service. Please feel free to reply with any questions.Kind Regards,